Frequently Asked Questions

Frequently Asked Questions

How old do you have to be to participate?
Participants need to be at least 14 years old.
What should I wear?
All equipment has climate controlled enclosed cabs that can be adjusted by the operator for comfort. Close toed shoes are required. This is a “sandbox”, so jeans and other durable clothing is recommended.
Can I bring along family/friends?
Absolutely! This is a once in a lifetime experience that should be shared with others. We have a comfortable viewing area that overlooks the sandbox.
Can children ride in the equipment with an adult?
For safety reasons, children are not allowed in the equipment while it is running. However, we absolutely encourage children to come as they will have an awesome time watching the real life construction scene. We have a great observation area surrounding the sandbox for kids to see the activities. In addition, children can sit in the equipment when it is parked and not running.
Can more than one person ride in the equipment?
All of our equipment is single rider only. If people want to experience this together we can run two individuals separately at the same time to experience the sandbox together. An example could be one individual would be running the excavator while the other person is running the bulldozer and the instructors could coordinate some activities together.
Do you need a driver’s license?
No.
Is this activity safe?
Safety is our number one priority. All participants go through classroom training and will receive one-on-one guidance from our highly trained instructors. All participants are equipped with hands-free radio communication devices and will be in contact with their instructor at all times during the adventure. Finally, all equipment contains remote shut-off devices so that instructors can turn off the machine at any time during activitity if necessary.
Do I need to make a reservation?
Yes, however feel free to call last minute and see if we have the equipment and staff available anytime.
What is your cancelation & refund policy?
We require >72 hours advance notice to change/reschedule an adventure. 24-72 hours notice will be assessed a fee of 50% of regular package price to reschedule. Anything less than 24 hours notice will forfeit anything paid for the adventure. Sorry, but it is quite costly for us to have both the instructors and equipment available for our customers so we must ensure proper notice when canceling. We do not issue any refunds, but adventures can be rescheduled without a fee based on the above notice criteria.

Gift certificates expire 1 year from date of issuance. Unused gift certificates are not refundable however can be transferred to another individual with proper notice given.

Group events require a non-refundable 50% down payment to hold the event. The remaining balance will be collected the week of the event. Groups have up to 2 weeks prior to the event to change the date/time of the event. Cancelations are not eligible for any refunds of their deposit, but can be offered a rain check to reschedule in the future.

Do you sell gift certificates?
Absolutely. Check out our packages page to see what is available. We also offer mini toy excavators and bulldozers that can be wrapped up for gift giving.
How do I purchase?
Any of our individual, group, or special packages can be offered as a gift. At the time of purchase, we provide (email is preferred delivery method) an 8.5”x11” gift certificate. We accept cash, check, and credit card (Visa, MasterCard, & Discover). Payment must be made in full at time of purchase. Choose any of these methods to order.

Call us at (855) DIG 4 FUN Submit the secure Online Order form Email [email protected]

We understand that sometimes a discreet purchase is needed when giving as a gift. We don’t want to spoil the surprise so just contact us if you need some additional options for payment.

What are your operating hours? Ever closed for weather?
We are generally available Wednesday through Saturday during daylight hours (around 8am-7pm). However based on demand and group size we can be available other days as well. As far as weather goes, bring it on! We operate rain(snow) or shine. All equipment has climate controlled enclosed cabs so we are always able to offer a unique experience no matter the weather conditions.