Important COVID-19 Information
At Extreme Sandbox, the well-being of our clients and staff remains our top priority. Like other responsibly-minded businesses, we are closely monitoring updates and information about the coronavirus (COVID-19) from the Centers for Disease Control, the World Health Organization and state health departments.
Extreme Sandbox is still committed to running our business and providing our clients with an amazing and fun heavy equipment experience that meets their guidelines for safety.
*Starting March 28, 2020: Due to the “Stay at Home” order, our Minnesota location will be temporary closed to client visits until April 10th, 2020. We look forward to serving our clients soon. Our Texas location is still open to clients!
We also want to update you on our new policies and practices regarding cleanliness and safety at our sites:
1) Effective immediately, we will only allow one reservation at a time. This means that when you book your adventure, you will have private access to the site, with no overlap of clients.
2) All controls, headsets and handles on our equipment will be wiped down and sanitized thoroughly after each client.
3) We will be providing hand sanitizer/hand sanitizing wipes for client use.
4) Furthermore, we will continue to regularly clean and sanitize our buildings like we have always done to ensure the safety and well-being of our clients and staff.
Thank you for your loyalty to Extreme Sandbox. Please consider us as a fun and safe place to visit. We also ask you to support your other local small businesses in your community as we all navigate these extraordinary times. Please also keep an eye out for some promotions from us as a safe alternative to staying away from crowds while still having fun!
President and CEO
Q:What is your cancellation/refund policy for reservations?
A: There are no refunds on any confirmed reservations but we have modified our cancellation policy. We no longer require 72 hours notice, instead we will allow anyone to cancel their current reservation with notice up to 2 hours prior to their start time. Cancelled reservations can be rescheduled at any date or location in the future.
Q:What is your refund policy for gift certificates?
A:There are no refunds on any purchased gift certificates. Our certificates have no expiration date so they can be used any time or location.
Q:Are you still open for business?
A:Yes, we are running normal hours of operation but effective immediately have adjusted our scheduling so that all reservations are private and only 1 reservation would be onsite at at time with our instructor. There will be no over-lap of any reservations. If you would like to cancel your current reservation, please contact us right away.
Q:I have been told to self-quarantine or have been exposed to the virus, what should I do?
A:If you have been mandated/ordered to quarantine yourself or family we ask that you notify us and postpone your visit to our site. While our business has adjusted our operation so there will be no overlap or exposure to other clients (general public) we do still have our staff on site and do not want to expose our team or facilities to anyone that is either confirmed or suspected of having the Coronavirus. If you have ANY question about your level of exposure or quarantine status we ask that you please consider postponing your visit to the sandbox.
Q:I would like to cancel my reservation and come out later. What do I do?
A:You can cancel your reservation at any time though we do ask that you give us as much notice as possible (normally 72 hours) so that we can let our instructors know. Feel free to contact us by phone or email us HERE.
Q:What do I need to prepare when coming to Extreme Sandbox?
A:We ask that you arrive 10 min early, dress for the weather and follow the practical guidance of the health officials about safety and hand washing.
Q:Is there anything we can do to help support Extreme Sandbox during these times?
A:YES, we have such amazing fans and clients that have ultimately supported us through all of our growth. During these times ALL small businesses will be suffering so we ask that you support them as much as possible. For us, please help promote us as a safe recreational option during these times as well as consider buying a gift certificate for future use. Any little bit will help any small business out there. And ultimately, don’t panic….we understand this is a stressful time for many but please understand this to will pass and Extreme Sandbox WILL be there in the future whenever you decide to visit!
Q:Can you accommodate any special requests for my experience?
A:We can usually meet any participants needs. Please contact us prior to your reservation with any questions, concerns or requests.